1. What is the cost of my pampered home experience?

2. What is your cancellation policy?

3. How do I pay for your services?

4. Will I always have the same residence assistant?

5. How do you access my home?

6. How do I provide feedback on my pampered home experiences?

7. What if something in my home is accidentally broken by my residence assistant?

8. What if I only want a one time pampered home experience?

9. If I have a pet, should I secure them while my residence assistant is cleaning?

10. Am I rewarded for referring family and friends?

11. Do you offer services on Saturday?

12. Do I need to provide any supplies or equipment?

13. Are residence assistants trained and supervised?

14. Are you licensed and insured?

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2. What is your cancellation policy?
If it is necessary to cancel or reschedule your regular pampered home experience, Your Pampered Home requires a 48 hours notice. If Your Pampered Home receives less than 48 hours notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled pampered home experiences will remain unchanged. Please be sure to call if you need to modify your scheduled pampered home experiences.

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3. How do I pay for your services?
Your Pampered Home gladly accepts Visa, Master Card, Discover, American Express, YPH gift certificates, checks, money orders or cash.  Payment is due at the completion of your signature experience unless special arrangements have been made.  There is a $40 charge for returned checks.

If payment is not made at the time of service, it is considered late and subject to a $25 late fee plus 2% interested on the balance every 30 days until paid.

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4. Will I always have the same residence assistant?
We make every effort to send the same Residence Assistant each time. Occasionally there may be a change in residence assistants due to vacation or sick time. Therefore, it is not possible for us to guarantee the same Residence Assistant for each pampered home experience. In the event of such an occurrence, we will find a replacement.

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5. How do you access my home?
Your Residence Assistant must be able to access your home to provide your pampered cleaning experience. We offer three options:

1) You may leave a key on file with YPH.
2) You may leave a key with your front desk staff.
3) You may meet your home assistant on the day of your cleaning.

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6. How do I provide feedback on my pampered home experiences?
You may call us directly or complete our Online Survey to let us know of your pampered home experience.  Within seven days of each pampered home experience, a client services representative will contact you by e-mail to "Thank You" for your business and to request any concerns or questions you may have regarding you cleaning experience.

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7. What if something in my home is accidentally broken by my residence assistant?
Your Pampered Home realizes the nature of cleaning requires your Residence Assistant to touch virtually all items within your home. If any damage/loss does occur, simply notify Your Pampered Home within 24 hours of the pampered home experience.

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8. What if I only want a one time pampered home experience?
We are happy to provide one time pampered home experiences. Just contact our office to schedule an estimate.

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9.  If I have a pet, should I secure them while my residence assistant is cleaning?
If you are not home during your pampered home experience, we recommend securing your pet to an area not being cleaned, such as a spare bedroom or kennel to minimize the risk to our staff.

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10. Am I rewarded for referring family and friends?
Yes!  Receive 10% off your pampered home experience following a pampered home experience of your referral.

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11. Do you offer services on Saturday?
Our normal hours of operation are 8am - 6pm Monday through Friday. If you require our services on weekends, please contact our office the Monday before your required weekend service or earlier. We have limited staff available on the weekends and are not always able to accommodate requests with minimal notice.

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12. Do I need to provide any supplies or equipment?
For your convenience, Your Pampered Home provides general cleaning supplies. However, we recommend that each client provide their personal vacuum for sanitary reasons. If necessary, we will supply a vacuum for clients that request it. Also, if you have preferred supplies that you would like used during your pampered home experience, we will be pleased to accommodate you.

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13. Are residence assistants trained and supervised?
All residence assistants receive formal training prior to being assigned to your home. This training includes an orientation of the company, customer service skills, cleaning skills, cleaning safety, along with other skills required to provide you with a pampered home experience. Also, each residence assistant is required to pass an exam administered by Your Pampered Home to ensure they are knowledgeable of what's needed to provide you with a pampered home experience.

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14.Are you licensed and insured?
Absolutely! Your Pampered Home LLC is licensed in the District of Columbia. We are also fully insured. We provide our employees with liability insurance for personal injuries, property damage, and worker's compensation insurance.  Also, each employee is bonded.

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